Shipping and returns
Packages are generally dispatched within 24 to 72 hours after receipt of payment and they are shipped via DHL with tracking and drop-off without signature.
DHL proposes 2 shipping time:
- Normal: delivered within 24 to 48 hours
- Express: delivered in 24 hours
Whatever your delivery method is, we will send you a link to track your package online.
The shipping costs include preparation and packaging costs as well as the shipping cost itself. The preparation costs are fixed, but the shipping ones may vary according to the total weight of the package. Our advice to you is to group all your products in a unique purchase. We cannot group two different purchases done separately; shipping costs are applied to each one of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
In case of any doubt about the delivery, you have to unpack the package in the presence of the delivery man and have reservations to the carrier. Write them down on the delivery note and give it back to the delivery man.
The dimensions of the packaging are appropriate and your products are well protected.